I just placed my order, what now?
As soon as you place your order you will receive an order confirmation email. This means that we've received your order in our system and charged your account.
Online orders are processed Monday - Friday, within 1-3 business days of order placement, unless indicated in the product description.
Once your order has shipped you will receive a fulfillment email with a tracking number. If you placed your order for curbside pickup and received this email, it means it's ready for pickup at our studio.
What payment methods are accepted?
We accept Mastercard, Visa, Apple Pay. In stores we accept cash and debit as well.
Can I cancel my order?
Yes you can always cancel your order for a full refund as long as you have not received the tracking notification of shipment.
Can I add to my order?
You can absolutely add to your order if you have not received a tracking number of shipment. Simply pop on to the website, choose curbside pickup so you are not paying more shipping, and note your previous order number to add to, in the notes section provided.
Are all of your products recyclable?
All of our products are recyclable in some capacity. A small portion of our products uses plastic components, such as our pumps and droppers, which are not recyclable yet. Consider using your containers for other things once finished such as refills, travel containers, gifting a friend with a DIY, etc.
Do you take back containers to reuse?
We currently do not, but we have an extensive refill program that you can take advantage of in the shop.
Do you have a refill program?
Yes we do, in our studio. Most of our products are refillable.
Can I use more than one discount code per purchase?
Sorry, only one discount code per purchase.
Why isn't my discount code/coupon being accepted?
There could be a few reasons your discount code isn't working:
- Double check spelling and capitalization
- Make sure your code isn’t outdated.
If you still have questions about your discount code, send us a message to firstname.lastname@example.org
What does Lunah Life stand for?
The name came from my love for the moon and a holistic lifestyle. Our brand strives to encompass a body + mind + spirit approach to skincare.
Where can I find Lunah Life in store?
Check out our stockists page , or visit us at our studio.
Do you offer samples?
Yes, we offer samples of almost everything online. You can purchase them, or get one for free with purchase.
How do I sign up to get notified when a product has been restocked?
Hop on our waitlist!
The products I ordered don't work for me. Can I return it?
We do not offer returns on our products. We do offer sample sizes of everything in case you are uncertain about using our line and what to try out first. We recommend you purchase those to start.
I entered the wrong address. How can I fix this?
Email us immediately at email@example.com
How to Use
Please refer to the product / tools to read + see how to use them. We supply both written instruction and a video.
Are your products paraben, sulfate, synthetic fragrance, and phthalate free?
What order should I be using my products in?
Generally you want to layer light to heavy. Starting with water based products, then oils, and ending with creams.
Do you test on animals?
What is the shelf life of your products?
This is given on the info page of each product. Remember, we do not use chemical preservatives so we advise you to be as hygienic as possible with your products. Ideally storing them in a cool, dry place.
My whipped butter melted, can you replace it?
Unfortunately no. We do supply strict instructions with that product to keep it in tip top shape. Keep away from heat and the sun.
Where should I store your products?
Cool + dry places are the best options.
Where are your products made?
They are made in London, Ontario Canada at our studio + shop!
Are your products Gluten Free?
We do not have the certification of gluten free, but do not use any gluten products in the creation process. That being said, there is always a chance of cross contamination.
I am allergic to nuts, can I use your products?
Yes, please read the ingredient list as some do have almond oil (triple threat, body oil).
Do any of your products contain SPF?
Not yet. We are working towards creating a few products that do. Our products currently carry a small amount of SPF naturally through specific ingredient selections.
Are your products safe to use on babies?
We have our Better Butter and Liquid Gold that were specifically made with them in mind.
Are your products fragrance free?
Yes, we are completely natural and only use the magic of essential oils where necessary.
Do you have products for mature skin types?
What products should I use for my skin type?
Check out our skin consultation appointments.
Do any of your products help with milia?
Our Triple Threat is amazing for that!
Where do you ship to?
We ship worldwide!
How long will it take for my order to be shipped?
We strive to ship within 48 hours.
How can I track my order?
You will receive a tracking number with the carrier, once shipped.
What if I want to change my shipping address for my order?
Yes you can always change your shipping address as long as you have not received the tracking notification of shipment.
Am I responsible for duties and taxes if shipping to outside of Canada?
Yes, you are responsible for any extra fees charged.
Is there free shipping?
Yes over $150 (calculated after discounts and before applicable taxes) in Canada.
How long will it take to get my order?
It depends on where you reside. In Canada, 3 to 10 days depending on the season and your location.
Do you ship internationally?
Yes we do.
Are my orders tracked?
Yes they all are.
Do you offer other shipping options to get my parcel faster?
If you would like to receive your parcel faster than a regular post, please email us at firstname.lastname@example.org to work out the pricing.
What if I do not receive my parcel?
Please call the shipping carrier with your tracking number to get updates. They will have more information then we will be able to provide. We will be unable to ship another parcel out until you call the courier with the information needed. Notify us after you have called the courier and have more information.
Something broke or was damaged during shipping. What should I do?
Send us a message at email@example.com with photos as soon as it arrives.