As soon as you place your order you will receive an order confirmation email. This means that we've received your order in our system and charged your account.
Online orders are processed Monday - Friday, within 1-3 business days of order placement, unless indicated in the product description.
Once your order has shipped you will receive a fulfillment email with a tracking number. If you placed your order for curbside pickup and received this email, it means it's ready for pickup at our studio.

We accept Mastercard, Visa, Apple Pay. In stores we accept cash and debit as well.

Yes you can always cancel your order for a full refund as long as you have not received the tracking notification of shipment.

You can absolutely add to your order if you have not received a tracking number of shipment. Simply pop on to the website, choose curbside pickup so you are not paying more shipping, and note your previous order number to add to, in the notes section provided.

All of our products are recyclable in some capacity.  A small portion of our products uses plastic components, such as our pumps and droppers, which are not recyclable yet. Consider using your containers for other things once finished such as refills, travel containers, gifting a friend with a DIY, etc.

We currently do not, but we have an extensive refill program that you can take advantage of in the shop.

Yes we do, in our studio. Most of our products are refillable.

Sorry, only one discount code per purchase.

There could be a few reasons your discount code isn't working: 

- Double check spelling and capitalization 

- Make sure your code isn’t outdated.

If you still have questions about your discount code, send us a message to lunahlife@lunahlife.com

The name came from my love for the moon and a holistic lifestyle. Our brand strives to encompass a body + mind + spirit approach to skincare.

Check out our stockists page , or visit us at our studio.

Yes, we offer samples of almost everything online. You can purchase them, or get one for free with purchase.

Hop on our waitlist!

We do not offer returns on our products. We do offer sample sizes of everything in case you are uncertain about using our line and what to try out first. We recommend you purchase those to start.

Email us immediately at lunahlife@lunahlife.com

Please refer to the product / tools to read + see how to use them. We supply both written instruction and a video.

Always!

Generally you want to layer light to heavy. Starting with water based products, then oils, and ending with creams.

Um, never!

This is given on the info page of each product. Remember, we do not use chemical preservatives so we advise you to be as hygienic as possible with your products. Ideally storing them in a cool, dry place.

Unfortunately no. We do supply strict instructions with that product to keep it in tip top shape. Keep away from heat and the sun.

Cool + dry places are the best options.

They are made in London, Ontario Canada at our studio + shop!

We do not have the certification of gluten free, but do not use any gluten products in the creation process. That being said, there is always a chance of cross contamination.

Yes, please read the ingredient list as some do have almond oil (triple threat, body oil).

Not yet. We are working towards creating a few products that do. Our products currently carry a small amount of SPF naturally through specific ingredient selections.

We have our Better Butter and Liquid Gold that were specifically made with them in mind.

Yes, we are completely natural and only use the magic of essential oils where necessary.

Our Moon Light Magic Oil combined with Gua Sha works wonders.

Check out our skin consultation appointments.

Our Triple Threat is amazing for that!

We ship worldwide!

We strive to ship within 48 hours.

You will receive a tracking number with the carrier, once shipped. 

Yes you can always change your shipping address as long as you have not received the tracking notification of shipment.

Yes, you are responsible for any extra fees charged.

Yes over $150 (calculated after discounts and before applicable taxes) in Canada.

It depends on where you reside. In Canada, 3 to 10 days depending on the season and your location.

Yes we do.

Yes they all are.

If you would like to receive your parcel faster than a regular post, please email us at lunahlife@lunahlife.com to work out the pricing.

Please call the shipping carrier with your tracking number to get updates. They will have more information then we will be able to provide. We will be unable to ship another parcel out until you call the courier with the information needed. Notify us after you have called the courier and have more information.

Send us a message at lunahlife@lunahlife.com with photos as soon as it arrives.